Privacy Policy

From January 1, 2004, all businesses engaged in commercial activities must comply with the “Personal Information Protection and Electronic Documents Act”.

As music education professionals, we are committed to providing our clients with excellent music instruction and products. Doing business with our company involves providing us with information about you. Protection of your personal information is a top priority.

Respecting your right to privacy and safeguarding your personal information is of paramount importance to us. As a result of “The Personal Information Protections and Electronic Documents Act”, we have further strengthened our policy by informing you of the method that we use to gather your personal information. Rest assured that we will only handle your personal information in a manner that is reasonable and appropriate.

In order to service your needs effectively, we need to collect personal information. The following is the rationale for collecting such information:

* To verify, identify and complete the student application process.
* To provide you with quality ongoing service.
* To process lesson payments in a timely fashion.
* To determine the type of program that best suits your individual needs.

Personal information is information that identifies you as an individual client and relates specifically to you.

Therefore, we may ask you for the following personal information:

* Name, address, telephone number(s), age, school, grade and music background.
* Credit card information that relates specifically to payments of lessons or products.

For the purpose identified herein, we will need to share your personal information with only those that have the charge of processing your monthly lesson payments or products.

In order to protect your personal information and right to privacy, we will:
Not collect, use or disclose any personal information other than for those purposes that we identify to you.
Personal information will be kept on file for only as long as we require fulfilling the stated purpose or as required by law. Personal information will be stored in as accurate, complete and up-to-date form as possible . Safeguard your personal information to the best of our ability. Respond to any request that you may make to access or correct your personal information . Obtain the appropriate consent from you for the collection, use, or disclosure of your personal information.

PROVIDING CONSENT

We may determine that by your seeking music instruction or products, your consent has been implied to us to deal with your personal information in a reasonable manner.

Your receipt of this personal information indicates that you are in agreement of this policy, unless you advise Richmond Music either orally or in writing that you do not agree with the terms as stated, and that you wish to opt out of all or portions of it.

Your signature on an application for music instruction and for products. Orally by your express consent either in person or via telephone.

MISSION STATEMENT

“Our music schools and full service music stores exist to provide our valued customers with a variety of quality products, services and individually designed music programs for all ages and levels of ability. Our dedication and commitment is to deliver the foregoing by competent, caring music education professionals in a pleasant learning environment”.

CONTACT INFORMATION

We are committed to our privacy pledge to you and promise to treat your personal information in a secure and reasonable fashion while providing you with the highest level of professional service in our industry.

For more information about our privacy policy, to access your personal information or withdraw or limit, consent, please contact our Privacy Officer at:

Phone: 1 (204) 269-4700
Fax: 1 (204) 219-4312
E-mail: laureenreeds@richmondmusicltd.com
Mailing Address:

Privacy Officer
Richmond Music Ltd.
2979 Pembina Highway
Winnipeg , Manitoba R3T 2H5

Or visit our web site at: www.richmondmusicltd.com

For more information about the federal privacy laws, contact the office of the Privacy Commissioner at 1-800-282-1376 or visit their web site at: www.www.privcom.gc.ca



© 2009 Richmond Music. All Rights Reserved. All Trademarks are owned by Richmond Music Ltd. Prices and availability of products are subject to change without notice. Product descriptions, pictures, and availability are provided with intent of accuracy however Richmond Music Ltd. is not liable for errors, omissions or misrepresentations.